FAQs

RETURNS & EXCHANGES POLICY

The Black Doll Affair accepts exchanges only. Refunds to original payment methods are not provided.

If your item arrives damaged or defective or doesn’t fit, you must notify us within 7 days of delivery (based on carrier tracking) to request a Return Merchandise Authorization (RMA) number.

Items returned must be in original packaging. Once the returned item is received and verified, we will ship a replacement.

Returned items must be in the following condition:

• Unworn

• In like-new condition

• In original packaging

• With all tags, labels, and seals intact

Items showing signs of use, wear, scent, cosmetic transfer, damage, or alteration will not be accepted. Certain items are final sale due to hygiene and specialty considerations.

DAMAGED OR INCORRECT ITEMS

If you receive the wrong item or a damaged item, notify us within 7 days of delivery. Once the item is returned and your claim is verified, we will issue a replacement. If the error was at no fault of your own, we will send you shipping labels for the product.

RETURN PROCESS

All return requests must be submitted by texting: (404) 660-7363

Include your name and order number. Returns sent without an RMA number will not be processed.

Return Address:

The Black Doll Affair

1102 A Street PMB #1

Tacoma, WA 98402

SHIPPING RESPONSIBILITY

Unless the error was on our part, customers are responsible for return shipping costs and return shipping insurance. We recommend using a trackable shipping service. Customers remain responsible for returned merchandise until it is received by us.